Privacy Policy

1. Who We Are

This website is jointly owned and operated by CanStart Technologies and Standard Machinery (collectively referred to as "We", "Us", or "Our"). We are committed to protecting your privacy and handling your personal data transparently.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide

• Account Data: name, email address, phone number, password
• Business Data: company name, GST number, billing and shipping addresses
• Order Data: products purchased, quantities, payment details, order notes
• Communication Data: emails, support tickets, reviews, and feedback you send us

2.2 Information Collected Automatically

• Device Data: IP address, browser type, operating system, screen resolution
• Usage Data: pages visited, time spent, click patterns, referral URLs
• Cookie Data: session cookies, preference cookies (see Section 7)

3. How We Use Your Information

• Order Processing: to fulfil orders, process payments, arrange shipping and send order confirmations and status updates.
• Account Management: to create and manage your account, verify identity and provide customer support.
• Communication: to send transactional emails (order confirmations, shipping notifications, status changes) and, with your consent, promotional communications.
• Improvement: to analyse usage patterns and improve our website, products and services.
• Legal Compliance: to comply with applicable laws, regulations, legal processes, or enforceable government requests.
• Security: to detect, prevent and address fraud, security vulnerabilities and technical issues.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service Providers: shipping carriers, payment processors, email delivery services, hosting providers — strictly to provide their services on our behalf.
• Between Joint Owners: data may be shared between CanStart Technologies and Standard Machinery as joint controllers for business operations.
• Legal Requirements: when required by law, court order, or government authority.
• Business Transfers: in connection with a merger, acquisition, or sale of assets (you will be notified).

5. Data Retention

• Account Data: retained for as long as your account is active, plus 3 years after closure.
• Order Data: retained for a minimum of 8 years for tax and accounting purposes.
• Usage Data: aggregated and anonymised data may be retained indefinitely for analytics.
• Communication Data: retained for 2 years or as required by law.

6. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage of passwords (bcrypt hashing)
• Regular security audits and vulnerability assessments
• Role-based access controls for internal staff

However, no system is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies

We use the following types of cookies:

You can manage cookie preferences through your browser settings.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data (subject to legal retention requirements).
• Opt-out: unsubscribe from marketing communications at any time.
• Portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@standardmachinery.com.

9. Third-Party Links

This website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit.

10. Children's Privacy

This website is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we discover we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the latest revision. Continued use of the website after changes constitutes acceptance.

12. Contact Us

For privacy-related queries or data requests: